Refund Policy
30-day refund guarantee on all paid training programmes
Last Updated: 2026-10-06
The short version
- You can request a full refund within 30 days of purchase, as long as no certificate has been issued for the programme.
- Approved refunds are returned to the original payment method: your card, or your Tabby account.
- We reply to every request within one business day and decide within three business days.
- Duplicate charges, and programmes we cancel, are always refunded in full.
Scope of this policy
This policy applies to paid training programmes purchased directly on almithaqinstitute.com by card or through Tabby. It forms part of our Terms of Service. Purchases made through a partner or reseller are refunded by that partner under its own terms.
Nothing in this policy limits the rights you have under the consumer protection laws of the United Arab Emirates.
When you are entitled to a full refund
You will receive a full refund of the amount you paid when:
- you request it within 30 days of the purchase date shown on your receipt;
- no certificate has yet been issued to you for that programme; and
- your account has not been suspended for breaching our Terms of Service, for example by sharing your access with others.
What cannot be refunded
- Requests made more than 30 days after purchase, except in the cases described in section 6.
- Programmes for which a certificate has already been issued, since the programme has then been completed.
- Free programmes and free content.
- Purchases made through third parties, which are refunded by the seller you paid.
Bundles, discounts and coupons
Refunds are always based on the amount you actually paid. If you bought several programmes in one order, you may ask for a refund of the whole order or of individual programmes; each programme is refunded at the price you paid for it after any discount or coupon.
Coupons used on a refunded order are not reissued.
How to request a refund
- Email info@almithaqinstitute.com from the email address on your account, or use our contact page.
- Include your full name, the programme name and the receipt number. You will find the receipt under Dashboard → Payments.
- Telling us the reason is optional, but it helps us improve.
We acknowledge every request within one business day and confirm our decision in writing within three business days.
Cases refunded at any time
Duplicate or incorrect charges
If you were charged twice or charged the wrong amount, we refund the difference in full as soon as it is confirmed.
Programmes we cancel
If we cancel or withdraw a programme before you complete it, you may choose a full refund or a transfer to another programme of equal value.
Technical problems on our side
If a problem on our platform stops you from accessing a programme, please contact us first. If we cannot fix it within a reasonable time, we will offer you a full refund.
How the money is returned
Refunds are only made to the payment method used for the purchase; we cannot refund in cash or to a different account.
Card payments
We issue the refund within five business days of approval. Your bank may then take a further 5 to 10 business days to show it on your statement.
Tabby instalments
We send the refund to Tabby. Tabby then cancels any instalments still due and returns the instalments you have already paid, following Tabby's own terms and timelines.
All amounts are in UAE dirhams. Exchange-rate differences and fees charged by your own bank are outside our control.
Access after a refund
Once a refund is issued, your access to the programme and its materials ends, and no certificate will be issued for it.
Your rights and changes to this policy
If you are not satisfied with how we handled your request, you may contact the Consumer Protection Department of the UAE Ministry of Economy.
We may update this policy from time to time. The version in force on the date of your purchase applies to that purchase.
Contact us
For any question about refunds, email info@almithaqinstitute.com or reach us through our contact page.