Privacy Policy

Introduction

Al-Mithaq Institute ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online learning platform. This policy complies with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and applicable international data protection standards.

1 Information We Collect

Personal Information You Provide

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Billing and payment information
• Educational background and interests
• Course progress and completion data
• Communications with our support team

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Location data (country, region)

2 How We Use Your Information

We use your information to:

• Provide and maintain our educational services
• Process your course enrollments and payments
• Send course materials and updates
• Communicate about your account and provide customer support
• Personalize your learning experience
• Issue certificates upon course completion
• Improve our platform and develop new features
• Comply with legal obligations
• Detect and prevent fraud or abuse

3 Data Sharing and Disclosure

We may share your information with:

We do NOT: Sell, rent, or trade your personal information to third parties for marketing purposes.

4 Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)
• Employee training on data protection

5 Your Rights

Under UAE data protection law, you have the right to:

To exercise these rights, contact us at privacy@almithaqinstitute.com

6 Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze platform usage and performance
• Personalize your experience

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7 International Data Transfers

As an online platform serving students globally, your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers in compliance with UAE data protection laws.

8 Children's Privacy

Our services are not directed to individuals under 18 years of age without parental consent. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information.

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10 Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: